Refund policy
Domestic Orders (Sri Lanka)
We accept exchanges within 7 days from the date of delivery.
Exchanges are allowed for:
- Size changes
- Style or item changes (not limited to size), based on availability
- Customers may exchange their order for any other product of equal or higher value (price difference must be paid if applicable)
Exchange Conditions
Items must be:
- Unworn, unwashed, and unused
- Free from damage, stains, or odors
- Returned with original tags and packaging
Items that do not meet these conditions will not be accepted.
Shipping for Exchanges
All return shipping and re-delivery costs are borne by the customer, unless the item received was incorrect or defective.
International Orders
We do not accept returns or exchanges for international orders.
All international purchases are final sale.
(This policy is due to international shipping costs, customs procedures, and logistics limitations.)
Non-Returnable / Non-Exchange Items
- Items purchased during sales, promotions, or special offers may not be eligible for exchange unless stated otherwise.
- Customized or altered items are not eligible for return or exchange.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos.
After verification, we will arrange a suitable solution.
Important Notes
- CashmereWest does not offer refunds or cash returns.
- Exchanges are subject to stock availability.
- Approval of exchanges is at the sole discretion of CashmereWest.
Contact for Returns & Exchanges
Please contact us via:
- Email: info@cashmerewest.com
- WhatsApp: +94 70 321 7933
- Contact Us page