Shipping policy

Domestic Shipping (Sri Lanka)

We deliver across all regions in Sri Lanka.

• Orders are dispatched within 1–2 business days.
• Estimated delivery time: 3–4 business days after dispatch.
• Shipping fee: LKR 400 per 1kg.
• Delivery is handled by our trusted courier partners.

International Shipping

We are happy to offer worldwide shipping via EMS – Sri Lanka Post.

• International delivery is available to selected countries where Sri Lanka Post EMS services are active.
• Shipping charges vary based on destination country and package weight.
• The exact shipping cost will be calculated at checkout or shared with you after order confirmation.

Delivery Time (International)

• Estimated delivery time: 7–14 business days, depending on destination and customs clearance.
• Delivery times may vary due to customs processing, public holidays, or unforeseen delays.

Customs, Duties & Taxes

• International orders may be subject to customs duties, import taxes, or fees imposed by the destination country.
• These charges are not included in our product or shipping prices and must be paid by the customer.
• CashmereWest is not responsible for delays caused by customs authorities.

Order Tracking

• Once your order is shipped, a tracking number will be provided via email or WhatsApp (where available).
• Tracking updates depend on the courier service and destination country.

Incorrect Address & Delivery Issues

• Please ensure your shipping address and contact details are accurate and complete.
• CashmereWest is not responsible for delays or losses caused by incorrect or incomplete address information.

Shipping Delays

While we aim to deliver within the stated timeframes, delays may occur due to:

• Weather conditions
• Customs inspections
• Courier or postal service issues

We appreciate your patience in such situations.